Area 5 Resolution
Submitted by editor on March 3, 2010 @ 4:16 pm (local)
RESOLUTION AREA 5
That the Quality Review Standards be changed to insure that only quality campgrounds are eligible for awards as well as carrying the KOA Brand.
We feel that the standards for awards should be a minimum of 80% of the available points (480) for existing Koa’s, not to affect new conversions to be eligible for awards. If a campground cannot attain a minimum of 70% of points available (420), they should be approached and made to either adhere to these standards or not be allowed to carry the KOA Brand.
RESPONSE FROM KOA Inc. On Area 5 RESOLUTION
Beginning with 2010 quality reviews campgrounds must now obtain a score of 450 (up from 350) in order to be eligible for awards. If a campground does not pass its inspection the following plan, posted on E-Kamp is in place.
At the end of the Review season, kampgrounds not passing their Quality Review will receive correspondence from the KOA home office informing them of non-compliant issues.
Letter from Vice President of Franchise Operations
Informative letter describing areas of non-compliance
Stated expectation that KOA has of the kampground
Development Plan/Service Plan/Contractual Obligation Plan
Plan tailored to the needs of the kampground to assist in the curing of non-complaint items
Deadlines and dates for required completion
Evaluation & Escalation
After the deadlines are reached, an evaluation of the work completed takes place If all items are deemed compliant, the Review file is closed for the season. If the work is not completed, the kampground is brought before the KOA Franchise Review Committee for possible legal action.
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